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Warranties & Guarantees

Home-Owner Protection for Wilbur’s Customers

Wilbur Corporation delivers more than precise custom-made home comfort systems; we deliver reliability, efficiency and performance you can count on.

In fact, we’re so confident in our products and services that we offer a variety of comprehensive guarantees to improve your overall comfort by protecting you from the expense of breakdowns, ensuring proper installation, protecting you against manufacturing defects, and that you receive the best value and are 100% satisfied.

Millions of dollars and thousands of hours have been invested in laboratory stress tests on equipment and training for technicians to design and install units with minimum failure rates. If you ever have a problem with your Wilbur’s home comfort system, simply give us a call and relax, knowing that any issue that may arise will be minimized and taken care of… guaranteed!

Air Conditioner/Heat Pump

If the compressor fails on your new air conditioner or heat pump twice within five (5) years of installation, we will replace the entire outdoor unit absolutely FREE. Ask your Wilbur Corporation comfort consultant for details.

Lemon Guarantees

Our lemon guarantees are designed to protect you against major breakdowns on the critical comfort system components, including:

Heat Exchanger

If the heat exchange fails on your new furnace within ten (10) years of installation, we will replace the entire furnace absolutely FREE. Ask your comfort consultant for details.

2-Year Performance Guarantee

If your new comfort system fails to perform optimally for up to two (2) years after installation, Wilbur Corporation will make unlimited attempts to resolve the issue. And, if we cannot resolve the issue with the existing equipment, Wilbur Corporation will replace the system with a new system of equal value absolutely free!

2-Year Money Back Guarantee

If your new comfort system fails to keep you comfortable up to two (2) years after installation, Wilbur Corporation will make unlimited attempts to resolve the issue up to and including removing your new comfort system and refunding 100% of the purchase price.

10-Year Parts and Labor Warranty

Wilbur Corporation will repair or replace all comfort system components if the equipment fails as a result of a manufacturer’s defect within ten (10) years of installation. Available upon request.

General Services Warranties: 

  • General Repairs (HVAC) – 2 year parts and labor
  • General Repairs (Plumbing) – 2 year parts and labor
  • Drain (Waste) Line Clearing – 30 days (no warranty on roots)
  • Main Water Line Replacement – 5 years parts and labor (PEX & copper) –  2 years parts and labor (SCH 40 PVC)
  • Main Sewer Line Replacement – 5 years parts and labor
  • Main Sewer Line Repair – 1 year parts and labor

Details

HVAC Equipment – Customer has to have system serviced 2 times a year

2-Year Money Back Guarantee 

If your new Faucet, Disposal, Toilet, W/H, or Fixtures fails to operate satisfactory up to two (2) years after installation, Wilbur Corporation will make unlimited attempts to resolve the issue up to and including removing your fixture and refunding 100% of the purchase price.

Basic Plumbing Repair 2 Years P&L Labor and most parts
Customer supplied fixtures 1 Year Labor Only
Drain replace 2 Years P&L
 Sink Drain unstops  30 days or less, based on the Tech’s observation of the pipe
 condition ( 3 months w/ Bio-Clean)(no warranty on roots)
Faucet installs 2 Years P&L
Faucet repairs 6 Months based on the Tech’s observation of the Faucet’s condition
Fixture installs 2 Years P&L (supplied by Wilbur’s)
Garbage disposals 2 Years P&L Labor + Insinkerators great in home warranty
Pressure Reducing Valves 2 Years P&L
Toilet Installs 2 Years P&L
Toilets tank rebuild With Brass Ballcock 2 Years P&L
Toilets tank rebuild With Hush 9 months
Under sink repairs 2 Years P&L
Valves 2 Years P&L
Water heater repairs 2 Years P&L
Water heaters 12 year pro-rated see warranty form
Water service installs 5 years parts and labor (PEX & copper) – 2 Years P&L (SCH 40 PVC)
Water service repairs 2 Years P&L